Please read these Terms and Conditions of Use (“Terms”, “Terms of Use”) carefully before using the website operated by the Company. By using the website, you agree to be bound by these Terms.
Definitions
This website (the “Website”) is operated by Tropenza Travel Holiday (the “Company”), based in Bali, Indonesia.
The holiday rentals listed on the Website—including villas, hotels, and yachts/phinisi—are offered for short-term furnished rental by their respective owners or authorized representatives (“Owner”) to renters (“Client”) under these Terms.
Some properties may also have additional terms (“Property-Specific Rental Conditions”), available on each listing page. By inquiring or reserving through the Company, you agree to these Terms and any applicable Property-Specific Rental Conditions.
In case of a conflict, the Property-Specific Rental Conditions take precedence. You are responsible for all accompanying guests’ compliance with these terms.
The Company acts as an intermediary between Clients and Owners and is not a party to the rental contract.
Reservation Policy
To secure your booking, full payment is required within 24 hours after you receive the final confirmation email from us
Cancellation Policy
All bookings are non-refundable. However, in the case of force majeure events—such as natural disasters or other extraordinary circumstances beyond human control—your payment will be held as a floating deposit and can be used to reschedule your stay at a later date, subject to availability.
Price and Payments
Rental prices include:
- Use of a furnished and equipped property for the specified period.
- Basic amenities such as linens, crockery, utilities, and maintenance.
They do not include:
- Telephone charges.
- Optional services not listed in the agreement.
- Insurance of any kind.
The balance is due before arrival (usually 60 days prior unless otherwise noted). Late payment may result in cancellation.
Only bank transfers are accepted. Discounts offered later do not apply to confirmed bookings.
Best Price
Tropenza works directly with Owners, who guarantee the best available rates. If you find the same villa at a lower valid rate on an authorized platform, we will pursue the difference from the Owner on your behalf.
We recommend Clients have comprehensive travel insurance for unexpected situations.
Conditions of Stay
Check-in: 2:00 PM | Check-out: 11:00 AM (unless otherwise stated).
The number of guests must not exceed the property’s listed capacity. Owners may refuse service at their discretion.
Damage deposits may be required and are refundable if no damage or extra costs are incurred. Clients are responsible for any damage beyond normal wear and tear.
Commercial use of rentals is prohibited. No pets are allowed unless authorized. Guests must avoid disruptive behavior and maintain cleanliness and safety during their stay.
Reviews
Client reviews may be displayed on listings. The Company reserves the right to edit, reject, or remove reviews at its discretion.
Liability
Tropenza is not liable for external disruptions such as natural events, noise, construction, or government actions.
If the booked property becomes unavailable, we may offer a comparable substitute. If unavailable, a refund will be provided.
Transportation arranged by us is operated by independent third parties. Tropenza is not responsible for incidents during transport.
Guests use facilities (e.g., pools, stairs, appliances) at their own risk. Adequate insurance coverage is the Client’s responsibility.
Termination
Violations of these Terms may result in immediate termination of the rental agreement without compensation.
Severability and Changes
If any provision is found unenforceable, the rest remain in effect. Tropenza may revise Terms at any time. Continued use of the Website indicates acceptance of any changes.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of Indonesia.